Buy.

Service

Patient Feedback System

Supplier

I Want Great Care

Rams Bdesha

[email protected]

01608 811 864

07429 407 407

Overview

I Want Great Care offer real time patient feedback through their feedback system. This system has been developed exclusively for the hospice and palliative care sector and includes both online and offline options to ensure all feedback can be gathered effectively and easily. The system supports openness and transparency, providing reports to frontline staff and important insight from patients with feedback that can be actioned immediately.

Key Benefits

• HQP Partners save £1250
• Ability to receive honest feedback from patients
• Helps Hospice Partners meet CQC requirements

Further Detail

Following a strict procurement process HQP have partnered with I Want Great Care to bring the best real time patient feedback system for Hospice Partners to benefit from.

• Instant alerts notify Hospice Partners immediately giving them the ability to respond directly to reviews
• Online and offline options for patients and carers to leave feedback allowing all feedback to be captured
• Posters & marketing material provided to each Hospice to inform patients & drive feedback
• Performance reports that are fully compliant with CQC and NHSE requirements
• Every word of every patient fed back to hospice staff which has a positive impact on staff morale
• Trust & transparency for patients, carers & staff as all feedback is published on an independent public website
• Individual clinician feedback received which validates treatment & care

Testimonial

“Patient feedback matters – not only does it make a huge difference to staff morale, it helps shape, improve and strategically focus our hospice at board level. As a hospice we embrace @iwgc feedback at our monthly senior leadership meetings, a great motivator on any agenda.”

St Lukes Plymouth, HQP Partner